Refund policy

We hope you love your purchase at Samoon Fitness. However, if an item does not meet your expectations, we have implemented a return policy to provide you with a simple and hassle-free experience. Please read the following information carefully before proceeding with a return.

1. General Return Conditions

• Return period: You have 14 days from the date of receipt of your order to return an item.

• Product condition: Items must be unworn, unwashed, odorless, and in perfect condition with all tags and original packaging.

• Return exclusions: Sale items, personalized items, or items with a hygienic nature (e.g.: underwear) are not eligible for return.

2. Return Procedure

1. Contact us at [contact email address] with your order number, the details of the product you wish to return, and the reason for the return.

2. Prepare your package using the original packaging or secure packaging to protect the item during transport.

3. Ship the package to the address provided by our customer service. Return shipping costs are the responsibility of the buyer, unless the item has a manufacturing defect or it is an error on our part.

3. Refund Policy

• Online credit: Items returned under the terms of our policy will be processed as a store credit, issued for the total amount of the returned items (excluding initial shipping fees).

• Processing time: Once your return is received and inspected, you will receive a confirmation email along with a voucher within 7 to 10 business days.

• Use of the voucher: The voucher is valid for a period of 6 months from the date of issue and can be used on the entire Samoon Fitness site.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different size or model, we recommend returning the item according to our return policy, and then using your voucher to place a new order.

5. Defective Products or Order Errors

We conduct rigorous quality checks, but if you receive a defective or incorrect product:

• Contact our customer service within 7 days of receiving your order with a description and photos of the observed defect.

• Shipping costs: In case of a defect or error on our part, return shipping costs will be covered by Samoon Fitness, and a voucher or a replacement item will be offered to you.

6. Important Remarks

• Condition of returned items: Any return that does not comply with our policy (damaged items, without tags, washed or worn) will not be accepted and will be returned to you at your expense.

• Updated return and refund policy: We reserve the right to update our return and refund policy. Please check this page for the most current information.

Questions? If you have any questions regarding our return and refund policy, contact our team at [contact email address]. We are here to help you and make your experience with Samoon Fitness as enjoyable as possible.