Frequently Asked Questions

To return an item, contact our customer service at [adresse e-mail de contact] within 14 days of receiving your order.

Make sure the item is in its original condition, unworn, unwashed, and with the tags intact. Return shipping costs are your responsibility, unless the item is defective or there was a mistake on our part.

Currently, we do not offer direct exchanges. If you would like a different size or model, please return the unwanted item for a store credit, and then use it to place a new order.

Once your return is received and inspected, you will receive a confirmation email and a voucher will be issued within 7 to 10 business days. This voucher is valid for 6 months and can be used on our entire site.

If you receive a defective item, contact us within 7 days of receipt with a description and photos of the defect. We will guide you for the return, and shipping costs will be covered by Samoon Fitness.

Sale items, personalized items, or items of a hygienic nature (underwear, etc.) are not eligible for return or for a credit note. Please refer to our return policy for more details.

Vouchers issued following a return are valid for a period of 6 months from the date of issue and can be used on the entire Samoon Fitness site.

We accept major credit cards (Visa, MasterCard, etc.) as well as other secure payment options to make your shopping easier.

Orders are generally processed within 2 to 3 business days. Once shipped, you will receive a confirmation email with a tracking number to track your order.

Maintenance and care of products

To preserve the quality of your Samoon Fitness clothing, we recommend that you:

• Wash by hand or in the machine at low temperature, on a delicate cycle.
• Avoid fabric softener, which can affect the technical fibers and the elasticity of the clothing.
• Do not use a dryer; let air dry to maintain the durability and comfort of your items.

The majority of our products are designed to be wrinkle-resistant and do not require ironing. If necessary, iron at a low temperature, without steam, to avoid damaging the technical fabrics.

Our clothing is made from high-quality materials, selected for their durability and strength. However, to ensure optimal longevity, we recommend following our care instructions and avoiding abrasive surfaces during your activities.

Samoon Fitness items are pre-shrunk and designed to maintain their shape. By following the washing instructions, you will avoid shrinking and extend the lifespan of your garments.

Product and order information

We recommend that you consult our size guide available on each product page. If you have specific questions about size or fit, our team is here to advise you at contact@samoonfitness.com.

Our products are carefully designed and manufactured in selected workshops for their expertise and adherence to quality standards. We prioritize sustainable and ethical materials to ensure the best possible experience.

Our clothing is made from high-quality technical fabrics, chosen for their comfort, breathability, and durability. You will find the exact composition on each product sheet to meet your specific needs.

We occasionally offer exclusive benefits and special deals to our loyal customers. Sign up for our newsletter to stay informed about our new products and offers.

Lors de votre commande, un e-mail de confirmation vous est envoyé avec un
récapitulatif.

Dans cet e-mail, cliquez sur le bouton ou lien intitulé “Voir l’état de la
commande”.

Vous serez redirigée vers notre site, où vous trouverez toutes les informations relatives à votre commande, ainsi qu’un lien pour télécharger votre facture.

If you have any other questions, contact us

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